REFUND POLICY
Returns accepted by the merchant apply only to defective items.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us using the phone number or email address below and provide details of the product and the defect. We will then inform you of the procedure for returning the product.
You will be responsible for paying the shipping costs for returning your item. We are not responsible for loss or damage occurring during return shipping. For all returns, you must prepay shipping and insurance costs (if applicable).
If your return is eligible for a refund, the refund will not include shipping and handling fees shown on the packing slip or invoice.
Once we receive the returned product, we will inspect it and notify you by email, within a reasonable timeframe, whether you are entitled to a refund or an exchange due to the defect.
If approved, we will either replace the product or refund the purchase price (using the original method of payment). Shipping and handling fees already paid are non-refundable, and refunded amounts will not include shipping costs. Please allow up to 15 business days after receiving our confirmation email for the refund to appear on your statement.
Contact Information
UNSOLVED
contact@unsolvedhunts.com
249 rue du Faubourg Saint-Martin
75010 Paris – France
Returns of Unopened Items
1. Return of Unopened Items
We accept returns of unopened items. You may return items in their original packaging within 30 days of receiving your purchase, along with a receipt or proof of purchase.
If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To track the status of your return, please contact us using the phone number or email address listed below.
2. Exchanges
We only replace items that are defective or damaged. If you believe a product is defective, please contact us within 30 days of purchase using the phone number or email address below and provide details of the product and the defect. We will then explain how to return the item.
3. Shipping
You are responsible for paying the return shipping costs. We are not responsible for loss or damage during transit. For all returns, shipping and insurance costs (if applicable) must be prepaid.
If your return qualifies for a refund, shipping and handling fees are non-refundable and will not be included in the refunded amount.
To return or exchange an item, please send it by mail, along with a copy of your receipt and any relevant purchase information, to the address below:
UNSOLVED
249 rue du Faubourg Saint-Martin
75010 Paris – France
4. Process
Once we receive your returned item, we will inspect it and notify you by email within a reasonable timeframe whether your request for a refund or exchange has been approved.
If approved for a refund, the purchase price will be refunded to the original payment method. Shipping and handling fees already paid are non-refundable, and refunded amounts will not include shipping costs. Please allow up to 15 business days after receiving our email confirmation for the refund to appear on your statement.
If approved for an exchange, we will send the replacement item to the original shipping address.
5. Contact Information
UNSOLVED
contact@unsolvedhunts.com
249 rue du Faubourg Saint-Martin
75010 Paris – France