TERMS AND CONDITIONS OF SALE


Article 1 – Legal Notice

This website, accessible at https://unsolved-hunts.com, is published by:

UNSOLVED, a company with a share capital of €1,132.34, registered with the Paris Trade and Companies Register under number 91202514500026, with its registered office located at 249 rue du Faubourg Saint-Martin, 75010 Paris, France, represented by Etienne Picand, duly authorized for this purpose,
(hereinafter referred to as the “Operator”).

The Operator’s individual VAT number is: FR36912025145.

The Website is hosted by Shopify, located at 100 W George St, Glasgow G2 1PP, United Kingdom.

The Director of Publication of the Website is Etienne Picand.

The Operator may be contacted at the following email address: direction@unsolvedhunts.com.

Article 2 – General Provisions

These Terms and Conditions of Sale (the “Terms” or “T&Cs”) apply exclusively to the online sale of products offered by the Operator on the Website.

The T&Cs are made available to customers on the Website, where they can be consulted directly, and may also be communicated upon simple request by any means.

The T&Cs are binding upon the Customer, who acknowledges having read and accepted them prior to placing an order by ticking a checkbox or clicking the designated validation button. Confirmation of the order constitutes acceptance of the T&Cs in force on the date of the order, which are stored and reproduced by the Operator.

Article 3 – Product Description

The Website is an online sales platform offering investigation and puzzle games (hereinafter the “Product(s)”) accessible to any natural or legal person using the Website (the “Customer”).

Each Product presented on the Website is accompanied by a description indicating its essential characteristics. Photographs are provided for illustrative purposes only and do not constitute contractual documents. User instructions, where essential, are available on the Website or provided at the latest upon delivery. The Products comply with applicable French law.

The Customer remains solely responsible for their access to the Website, including any Internet access costs. The Customer is also responsible for the necessary equipment required to access the Website and confirms that their computer system is secure and in working order.

Article 4 – Orders

The Operator endeavors to ensure optimal availability of Products. Offers are valid while stocks last.

If a Product becomes unavailable after an order has been placed, the Operator will inform the Customer by email as soon as possible. The Customer may then choose between:

  • Delivery of a Product of equivalent quality and price; or

  • A refund of the price paid within thirty (30) days.

Except in cases of reimbursement, the Operator shall not owe any cancellation compensation unless the failure to perform is directly attributable to the Operator.

Orders are final and binding, subject to the legal right of withdrawal.

Before validating an order, the Customer may review its details and correct any errors. Confirmation of the order constitutes acceptance of the T&Cs and forms the contract.

Order confirmation and invoices are sent by email. Customers are advised to retain copies for their records.

The Operator reserves the right to refuse an order for legitimate reasons, including non-compliance with these T&Cs, unpaid previous orders, ongoing disputes, or failure to respond to a request for confirmation.

Article 5 – Payment Methods and Security

All orders imply an obligation to pay.

Payments may be made by:

  • Credit card: Payments are processed on secure banking servers using SSL encryption.

  • Electronic wallet (e.g. PayPal): Secure payment without sharing banking details.

Orders are confirmed once payment authorization has been received. Failure to debit the amount due results in automatic cancellation.

Article 6 – Price Payment

Prices are indicated in euros (€), inclusive of all taxes, excluding delivery costs. Delivery fees are displayed before order validation.

The total amount payable is indicated on the order confirmation page.

Article 7 – Formation of the Contract

The contract is formed when the Customer confirms the order using the double-click validation process, which constitutes an electronic signature equivalent to a handwritten signature.

Records of communications, orders, and invoices are stored on a reliable medium and may serve as proof.

Orders may be cancelled by the Customer in cases of non-conforming Products, late delivery, or unjustified price increases, in accordance with French consumer law.

Article 8 – Retention of Title

The Operator retains ownership of the Products until full payment has been received.

Article 9 – Shipping and Delivery

Online offers are limited to deliveries within France and, where applicable, the European Union.

Delivery consists of the transfer of physical possession or control of the Product to the Customer.

The Customer is responsible for verifying the condition of Products upon delivery and reporting any issues immediately.

Article 10 – Right of Withdrawal

The Customer has fourteen (14) days from receipt of the Product to exercise the right of withdrawal.

Return costs are borne by the Customer unless otherwise stated. Refunds are issued within fourteen (14) days after receipt of the returned Product.

Exceptions provided by Article L.221-28 of the French Consumer Code apply, including digital content once execution has begun with prior consent.

Article 11 – Customer Service

Customer service can be contacted at: contact@unsolvedhunts.com.

Article 12 – Intellectual Property

All content on the Website is the exclusive property of the Operator and protected by intellectual property laws. Any unauthorized use is strictly prohibited.

Article 13 – Liability and Warranty

The Operator shall not be held liable for force majeure, Customer fault, or third-party actions.

Products benefit from statutory guarantees of conformity and hidden defects under French law.

Article 14 – After-Sales Service

Complaints must be addressed to:
contact@unsolvedhunts.com
249 rue du Faubourg Saint-Martin, 75010 Paris, France

Article 15 – Personal Data

Personal data is processed in accordance with GDPR. Full details are available in the Privacy Policy.

Article 16 – Hyperlinks

The Website may contain links to third-party sites. The Operator bears no responsibility for their content.

Article 17 – References

The Customer authorizes the Operator to use their name and logo as commercial references.

Article 18 – General Provisions

These T&Cs constitute the entire agreement between the parties. They are governed by French law.
In case of dispute, the Customer must first contact customer service. Mediation may be pursued before legal action.

Acceptance of the Terms

By placing an order on the Website, the Customer acknowledges having read and accepted these Terms and Conditions.